Buyer
- 41[Buyer] [Order] Can I change my order after making payment? Once you have made a payment for your order, it is not allowed to change any information such as shipping details, billing information or delivery method as the seller may have started the shipment process.Should you wish to change any order under any unforeseen circumstances, kindly contact Customer Support via email as soon as possible.
- 42[Buyer] [Order] What is an option? An option is a variety or type of a product that you can select when you purchase. For example, the colour of a shirt, storage of a memory card etc.If a product has option, you will see an option box below the price in Product Detail Page. Please note that option is a mandatory field to be selected in order to purchase a product.
- 43[Buyer] [Order] What is an Add-on item? An add-on item is a type of complementary product that seller sells together with a main product. For example, the main product is a laptop and seller sells add on items such as mouse, mousepad, HDMI cable that can be used together with the laptop.Please note that add-on items are not a must to be purchased and not applicable to discounts, coupons & rewards.
- 44[Buyer] [Order] What is shopping cart?
A shopping cart is a convenient tool to help buyers to purchase multiple products in one go.
All the products inside your shopping cart can be purchased with a single payment even though the products are from different sellers.
- 45[Buyer] [Order] How can I change the product option/quantity? At different stages, you can make changes to the product you want to purchase.
If you have not placed an order for the selected product(s), you can change the option in Shopping Cart.
Please note that certain products come with maximum purchase limit set by seller. You can check the information in Product Detail Page.
- 46[Buyer] [Order] What is wish list? Wishlist is a place to store the products that you are interested in but yet to make up your mind to purchase.
You can find your Wishlist in My Page > My Wish List > Favourite Items.
- 47[Buyer] [Order] How do I know if my order is successful? Once your order is successfully placed after payment is made, we will notify you via email, and you can also check your order status in My Page > Shopping History.
- 48[Buyer] [Order] How can I check my current order status? You can go to My Page > My Shopping History > View Orders/Shipping to check your order status.Awaiting Payment - Your order is created but payment is yet to be made. The order will be secured for a given period, else it will be automatically cancelled by the system.Payment Complete - Your order is successfully completed, and ready for shipping.Preparing for Shipment - Seller has checked your order, and is preparing to ship out your product.Shipping in Progress - Your seller has shipped your product, and it is on its way to you.Shipping Complete - Your product has arrived, and you are eligible to request Return or Exchange if required.Purchase Confirmed - Your order process has officially completed. No more Return or Exchange can be made.
- 49[Buyer] [Order] What is my order number? Order number is a 15-digit reference number for the product(s) you ordered.You can find your order number in My Page > Shopping History > View Orders/Shipping.
- 50[Buyer] [Order] What is Product Received? 'Product Received' button is there for you to confirm that you have received the product.Once your product has arrived, you can inspect the product thoroughly. If the received product is in good condition and as described in Product Detail Page, you can click 'Product Received' button in My Page.Many sellers provide rewards for your confirmation on product arrival as well as reviews/comments. Find out more about seller rewards on Product Detail Page.
