PrestoMall: Malaysia’s Largest Homegrown Online Marketplace

Buyer

1[Buyer] [Registration] How can I become a member?

You can follow the below simple steps to become a PrestoMall member.

Step 1 : Click on “Sign up” button at the top right of the page in PrestoMall Homepage

Step 2 : Click on “Sign Up” as buyer

Step 3 : Fill in the required details and click on “Next”.

Step 4 : Start shopping with us.

For more information, please email our Customer Support at [email protected].
2[Buyer] [Registration] Do I have to pay to become a member on PrestoMall?

No, it is free to become a member of PrestoMall.
If you are yet to sign up with us, you may join us now and enjoy the various discounts and benefits provided by PrestoMall.
For more information, please email our Customer Support at [email protected]
3[Buyer] [Registration] Is there an age limit to sign up as a member on PrestoMall?

No. There is no age limitation to become a member of PrestoMall. However, for those who are aged below 21 will get limited access to certain content and products.

For more information, please email our Customer Support at [email protected]
4[Buyer] [Registration] [Migration to OnePresto] How do I migrate my current PrestoMall account/Presto account to OnePresto?

Follow the simple steps to migrate to OnePresto.

Step 1: Login using your current PrestoMall/Presto account.

If you are using facebook to login previously, kindly login via facebook.

There is no Login via Facebook if you are trying to login your account in Presto App. Kindly proceed to click the forgot password using your Facebook email, you should receive a temporary password email sent to your mailbox and you can proceed login with your facebook email and the new password received to continue your migration process.

Step 2: You will prompt with the migration information screen and click ‘Got it, Next” to proceed to migration screen.

Step 3: Fill in all details required and click “Confirm” to migrate.

For PrestoMall account user: Email is not editable, mobile number is editable if your account is currently not bound to a Presto account.

For Presto account user: Mobile phone number is not editable, email is editable if your account is currently not bound to a PrestoMall account.
5[Buyer] [Registration] [Migration to OnePresto] I noticed I can now login via Email / Mobile, however when I try to login using my PrestoMall mobile, it prompts me my account not found. Why?
You can only login using Mobile if you have migrated to Presto. If you are an existing PrestoMall user who has yet to perform the migration to Presto, please continue logging in using your Email and complete the migration.
6[Buyer] [Registration] [Complete Your Profile] I tried to play a game, but it prompts me to complete my profile, what do I do?

You have to complete your profile by adding your mobile number in Presto App. Just
follow the steps to add your mobile number in your profile:

Step 1: Install Presto app from store

Step 2: Launch Presto app and Login with your PrestoMall account

If PrestoMall account is not migrated to Presto, please proceed to migration upon login. Please check the migration FAQ on how to migrate PrestoMall account to Presto.

Step 3: Go to “Account” from bottom navigation bar and click “Settings”

Step 4: From settings screen, click “Mobile Number”. A dialog box will prompt to complete your profile. Select “Complete Now” button

Step 5: Select the country code and input your mobile number to confirm

Step 6: Input the OTP sent to your mobile number and click “Confirm” to verify your mobile number

Step 7: You have successfully completed your Profile! You can now proceed to play and enjoy the game in PrestoMall!
7[Buyer] [Edit Information] How can I change my email address?

Unfortunately, you are not allowed to change your registered email address once you have signed up as our members.

In any unforeseen circumstances, if you need to change your email address, we will advise you to withdraw your membership from PrestoMall and sign up again with a new email address.

Kindly be informed that, once you have withdrawn your membership, you will lose all the credit/points/shopping history and buyer grade.

For more information, please email our Customer Support at [email protected]
8[Buyer] [Edit Information] How can I change my details (password, phone number, address, etc)?
If you need to update your information such as phone number, delivery address and password, you can go to My Page > My Account > Click on “Edit Personal Information” to change the information.

If you need to change the personal details which are not modifiable (eg. Name) in the page, please email our Customer Services at [email protected]
9[Buyer] [Edit Information] How do I unsubscribe from newsletters?
You can unsubscribe from PrestoMall newsletters and SMS event updates from My Page > My Account > Edit Personal Information.

Please uncheck the boxes if you wish to not receive any more of our upcoming promotions.

For more information, please email our Customer Support at [email protected]
10[Buyer] [Edit Information] Can I change my membership to seller?
Yes, you can.

Buyers can become Business Seller (with a registered company in Malaysia)

You can go to My page > My account > Become a Seller. PrestoMall requires more information if a buyer is transferring their membership to a seller. Therefore, you have to fill up the required additional information and submit supporting documents upon sign up.

Membership transfer will go through document review and approval process. Kindly be patient during the mentioned period.

For more information, please email our Customer Support at [email protected].

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